Building Perfect NHS Websites '10

Programme Co-Chairs: Dan Jellinek, Editor, E-Government Bulletin Martin Greenwood, Director, Socitm Insight Programme
08.30 - 09.45	Registration and Coffee

09.45 - 10.30	Opening plenary: Keynote: Citizens taking charge Jos Creese, Socitm President, Head of IT, Hampshire CC and member of the Local Public Data Panel

10.30 - 11.15	Plenary Panel: Social networking – what’s the point? - Jane Postlethwaite, Social Media Officer, Brighton & Hove City Council - Dr James Munro, Director of Informatics and Research, Patient Opinion - Nick Booth, MD, Podnosh and Co-Founder, Helpmeinvestigate.com

11.15 - 11.45	Coffee

11.45 - 12.45	A choice of discussion groups: Discussion group: Perfect health websites – The web as a driver for process efficiency Chair: Ritchie Brett, e-communications specialist, NHS South Birmingham. Discussion group: Perfect health websites – practical approaches to social marketing Chair: Giles Thurston, Chief Technical Officer, Sitekit Health Discussion group: Designing usable online forms Chair: Caroline Jarrett, Founder, EffortMark Discussion group: Approaches to web search Chair: Ted Carroll, Above The Fold Discussion group: Using customer feedback to support a shift towards online services Vicky Sargent, Marketing consultant, Socitm Luke Tagg, Web Manager, NHS North West Workshop: Adding NHS health information to council websites Chair: David McConnell, NHS Choices Speaker: Dane Wright, IT Strategy & Service Development Manager, London Borough of Brent Further discussion group topics tbc

12.45 - 14.15	Lunch

14.15 - 15.15	A choice of discussion groups and workshops: Discussion group: Perfect health websites - case study (Acute care trust) Chair: Valerie Cooper, Web manager, Luton and Dunstable Hospital Foundation Trust Discussion group: Writing for the web Chair: Malcolm Davison, Writingfortheweb.co.uk Discussion group: Adding NHS health information to council websites Chair: David McConnell, NHS Choices Speaker: Dane Wright, IT Strategy & Service Development Manager, London Borough of Brent Discussion group: Perfect health websites – using digital technology to address strategic objectives Chair: Daniel Moulin, Marketing Director, Sitekit Discussion group: Social media monitoring: what are people saying about your services? Stuart Castle, Partner Development Manager, Alterian Tim Chalklen, Managing Director, Unified Solutions Peter Jones, Managing Director, J2 Interactive Workshop: Open Data - what's the point? Chair: Keiron Mumby, Account Manager, Jadu Speakers: Sally Kerr, Web Manager from Edinburgh City Council Stuart Harrison, Web Manager, Lichfield District Council Further discussion group topics tbc

15.15 - 15.45	Coffee

15.45 - 16.15	Closing Plenary: The future of public sector websites Karim Al-Yafi, Research Assistant, Brunel Business School, Brunel University Hugh Flouch, Founder, Networked Neighbourhoods Martin Greenwood, Director, Socitm Insight Programme