Organisations supporting increased staff mobility and flexible working practices have the challenge of ensuring they maintain the ability for staff to be contactable easily and without risks to their personal security when they are working 'away from the office'.
TeleWare has firmly established itself as the market leader in telephony solutions that facilitate high levels of contactability for organisations implementing mobility and flexible workstyles. A full case study on East Sussex County Council is available describing the benefits achieved.
Personal Numbering for Mobility and Flexible Working
Personal numbers are ideally suited to employees who regularly work off-site
or whose 'nomadic' job role requires them to work from a variety of different
locations, either on or off-site. TeleWare intelligent Number (iN), its
personal numbering solution, allows employees to retain a single telephone
number and register to receive calls whenever and wherever they are. Staff
don't need to publish their mobile or home telephone numbers. If staff are
unavailable, calls can be routed to other team members, wherever they are
located. iN allows staff to make themselves unavailable for calls when they
are not scheduled to work, while ensuring calls get answered by a team member.
This is particularly useful for staff working from home or working part-time.
Homeworkers can use existing telephone equipment and, since the main contact
numbers can be routed to any phone there is no need to give out mobile numbers
or home numbers with the implicit security and privacy risks.
Delivering Telephony Business Applications to Any Location
Once the worker is based away from the corporate PBX they may no longer
have access to key business telephony features that are regarding as standard
for office based workers. These can include call recording, audio conferencing,
the ability to monitor calls and allowing personnel to work, seamlessly,
as part of a dynamic and changing team. TeleWare intelligent Office (iO)
applications enable these PBX features to be delivered on any phone, fixed
or mobile, IP or legacy.
Application Deployment Irrespective of Installed Hardware
TeleWare solutions are based on open standards and integrate with all major
telephone systems, including mixed vendor networks. This means that personnel
can be provided with a consistent user interface irrespective of location
or hardware. Identical services can be rolled out to the home worker on
an IP hosted service extension, the head office worker on a traditional
PBX and the regional office worked on an IP PBX.
IP Home and Remote Telephone Extensions with Minimum Capital Expenditure
Flexible working introduces issues of budgeting. As an option to capital
purchase arrangements, TeleWare applications are available as a hosted service
on a pay-as-you-go monthly charge per user.
TeleWare customers already include many organisations within the public
sector - local and central government, healthcare and educational establishments,
emergency services and other public bodies. In addition, over 23% of the
FTSE 100 and approaching 21% of the top 1000 blue chip national and multinational
companies use TeleWare's intelligent communications solutions to improve
staff effectiveness, enhance customer service and reduce overhead costs.
www.teleware.com
Claranet offer a wide range of broadband solutions for the mobile or home worker.
These include the basic ADSL connection up to a sophisticated SSL VPN or MPLS network.
Solutions are easily upgradeable and Claranet can offer award winning technical assistance in determining the right solution for your particular situation. Claranet also offer a number of flexible billing arrangements particularly useful for those employees who are in temporary contracts or in post for a short tenure such as Local Government councillors.
To back up our home worker solutions, Claranet also offer ‘business grade’ service at highly competitive prices.
Web: www.clara.net Tel: 0845 111 8844 Email: publicsector@uk.clara.net
Interested in Sponsoring or Exhibiting at Mobile and Flexible Working in
the Public Sector?
Please contact Claire Clinton on 01273 231291 or email Claire@headstar.com.