Roundtable 3: The challenges and approaches to meeting the needs of disabled colleagues and customers
Carly Molyneux, Group Disability Programme, Lloyds Banking Group

Organisations have a legal duty to make “reasonable adjustments” for disabled colleagues and customers, but what does this mean in reality? What approaches to organisations take to doing this, what are the drivers beyond the legal duty and what challenges exist in creating an environment where disabled colleagues can give their best and disabled customers can receive excellent service?”