Vicky Sargent, Boilerhouse

Vicky Sargent is a director of communications consultancy boilerhouse.co.uk and the marketing consultant to Socitm, in which capacity she has been much involved in production of the Better connected report, the Website takeup service and the new Customer Access Improvement Service. She is also author of Socitm's 2007 report Better marketed: achieving success with take up of online services, which presented case studies of well used online services delivered by councils and asked why more councils weren't being more successful online. At Boilerhouse she has led or contributed to web development projects for NHS Pensions, NHS Race for Health, Cisco's www.theconnectedrepublic.org, World Monuments Fund Britain and Ruskin College.