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2011 Programme

Co-Chairs:
Dan Jellinek, Editor, E-Government Bulletin
Martin Greenwood, Director, Socitm Insight Programme

08.30 - 09.45

Registration and Coffee

09.45 - 10.30

Keynote: How to save millions by moving services online
Chris Chant, Director of Digital, Cabinet Office

10.30 - 11.15

Plenary Panel: The Rise of the App
David Mann, Single Domain Team, Government Digital Service
Stuart Harrison, Lichfield DC
Guy Giles, Operations Manager, Looking Local

11.15 - 11.45

Coffee

11.45 - 12.45

Parallel discussion groups and workshops:

Workshop: The Mobile Web And The Future of your Council's Website
Chair: Suraj Kika, CEO, Jadu

Workshop: Channel Shift – Promoting Shift is more important than developing Channels?
Chair: Dave Worsell, Director, Government Solutions, GovDelivery

Workshop: ‘Top tasks’ – why they matter
Michele Ide-Smith, Web Strategy Manager, Cambridgeshire County Council
Conor Moody, Web Content Strategy Manager, Liverpool Direct
Chair: Martin Greenwood, Director, Socitm Insight Programme

Discussion Group: BS8878 General Accessibility
Dan Hounsham, Sales Manager & Andrea Kennedy, Accessibility Consultant & Technical Auditor, Shaw Trust

Discussion Group: We know how to put council services online - is civic engagement next?
Chair: Nic Fell, Commercial Director, Firmstep

Discussion group: Enabling Citizen Self-Service - Realising the Benefits, Removing the Barriers
John Bailey, Sales Director, Experian

Discussion Group: Practical uses for social media
Antony Clarke, Internet Business Developer, Northampton Borough Council

Discussion Group: Twitter – fad or front line service?
Gary Hurr, Web and Intranet Manager, Glasgow City Council

Discussion Group: Getting the most from Google Analytics
Chair: Russell Sutton, Managing Director, ConversionWorks

Discussion Group: Accessibility: Compliance with confidence
Chair: Robin Christopherson, Head of Digital Inclusion, Abilitynet

Discussion Group: Why accessibility is a must: legal drivers and usability drivers
Chair: Lucy Dodd, Inclusive Experience www.inclusive-experience.com

Location-based information - Who? What? Where? And most of all... Why?
Chair: Andy Key, Web Services Manager, Hampshire County Council

Discussion Group: User experience design: putting customers at the heart of your web design process
Chair: Andy Budd, Founder, Clearleft

Discussion Group: Website crimes & how not to commit them: why public service websites should be beautiful and work beautifully
Chairs: Harry Metcalfe & Paul Clarke, dxw

Discussion Group: Delivering Effective Citizen Self-Service AND Transforming the Contact Centre Experience
Chair: Steve Sheppard, Managing Director, Asidua (GB) Ltd

12.45 - 14.15

Lunch

14.15 - 15.15

Parallel discussion groups and workshops:

Workshop: Shoot for the Stars - all 4 Stars, to be precise
David Miller, COO, TERMINALFOUR & James Hall, Web Development Officer, Gedling Borough Council

Workshop: Transforming Service Delivery to Realise Cost Savings
Ali Wood, Channel Executive, Sage Pay and John Bailey, Sales Director, Experian

Discussion Group: Channel shift: How do you promote it, how do you measure it?
Chair: Jon Hale, Account Director, GovDelivery

Discussion Group: Designing for your mobile users
Chaired by: Christina Fowler, User Experience, Jadu

Discussion Group: Accessibility Statements and Practices
Chaired by: Dan Hounsham, Sales Manager & James Townsend, Shaw Trust

Discussion Group: Delivery of Local Government Services via Mobile Technology
Chair: Finlay Carmichael, Consulting Director, Activedition

Discussion Group: Can we get more value from our customer data?
Chair: Phil Pettit, ICT Programme Manager, Colchester Borough Council

Discussion Group: How open data is changing local government
Chair: Hadley Beeman, Founder, LinkedGov

Discussion Group: Taking your content to the next level
Chair: Malcolm Davison, Writing for the Web

Discussion Group: Responding to the new cookies legislation
Chair: Lawrence Shaw, Cookie Reports

Discussion Group: Social media to engage the public
Chair: Alison Hook, E-Communications Editor, Coventry City Council

Discussion Group: Accessibility: How to use BS 8878 - the new British Standard for web accessibility
David Fatscher, ICT Sector Development Manager, British Standards Institution

Discussion Group: Accessibility: PDF accessibility: from beginner to WCAG 2.0 compliance
Ted Page, Director, PWS Ltd

Discussion Group: Dynamic, customer-centric content delivery
Chaired by Steve Sheppard, MD, Asidua (GB) Ltd

15.15 - 15.45

Coffee

15.45 - 16.30

CLOSING PLENARY: The Future of Public Sector Websites
Paul Davidson, Head, Local e-Government Standards Body and CIO, Sedgemoor DC
Ingrid Koehler, Associate, FutureGov