Discussion Group: Effective e-Service delivery to your constituents – sweating your e services to maximise operational and area cost savings
Mike Wolfe, former Executive Mayor of Stoke on Trent
Hosted by Sitecore

e-service delivery isn’t the panacea to all ills, in a time where Council budgets are being squeezed and targets increased this forum will discuss how to maximise efficiency by using social and geo content to reduce case load and costs. CAA RIP – But what’s next? – Meet your obligations by providing real time feedback and opportunities to change, multichannel digital communications driving service standards.

• Writing business case linked to cost saving and objective outputs
• Planning change in these difficult times
• Working with the executive to provide realistic outcomes
• Using digital services as a filter removing extraneous case load from services delivery by means of geo-located personalisation and social networking services.
• Listening to the chatter and preparing for major incidents, brand issues or readiness for events