Discussion group: Research-led web design at Southwark Council
Chair: Christina Fowler, Jadu

Christina Fowler will lead a discussion on a web design process that is focused on user testing and research, using Southwark Council as a case study. This outlines the importance of wireframing and iterations to Southwark's redesign project and how the design process was improved by listening to users and interpreting what they said, resulting in a site that is more user friendly, that reassures and empowers users. Also with guest chair, Alice Ainsworth of Southwark Council.