Discussion group: What is the best way to deliver true customer Self-service through council websites?
Chair: Robert Hinde, Customer First Manager, Corby Borough Council
Hosted by Firmstep

Having just launched their cloud-based customer self-service site, Corby Borough Council will discuss the best way to incorporate a self-service front-end with the right back-office customer service management tools to deliver an integrated customer experience and reduce their overheads.