Discussion group: The perfect A-Z index
Chair: Aideen Flynn, Better Connected Reviewer

What can an A to Z of services do for your site? Is it poorly used or is it central to how people navigate your site? Do you use it for managing information? Do your customer services staff use it to direct people to top online tasks? Does it link into key tasks and transactions? How can AZ’s be more usable?

Join this discussion to share tips and good practice that will improve your website’s AZ.