Discussion group: Best practice in website usability
Chair: Trenton Moss, Managing Director, Webcredible

The fourth annual Local Council Websites' usability report from Webcredible - hot off the press in July - evaluates the top 20 Socitm council websites against 20 best practice usability guidelines Based on our collective experience of usability testing conducted on council websites, we devised 20 essential guidelines that all local councils should adhere to, evaluating each site against these guidelines. Come along and find out who did well, and why, in a session designed to help you understand how to improve your site's usability quickly and effectively.