Designing for diversity: how to ensure web content is accessible, inclusive and easy to understand
Chair: Dan Jellinek, Editor, E-Government Bulletin
Katie Grant, Raincharm Communications

With a duty for local authorities to reach all parts of society with their services, particular the most vulnerable, and an ageing population, usability and accessibility are vital. But this means much mroe than complaince with technical standards: quality and clarity of language; page layout; use of illustrations and many other factors come into play in helping to communicate clearly with all audiences. Katie Grant, former head of publishing for the Disability Rights Commission, offers a coherent and strategic approach to these key issues.