| Conference
Programme Co-Chairs: Dan Jellinek, Editor, E-Government Bulletin Martin Greenwood, Director, Socitm Insight Programme. |
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|
09.00 - 09.45 |
Registration and Coffee |
|
09.45 - 10.30 |
Keynote:
'Citizen focus: The best thing local government can do on the web
is get out of the way' Gerry McGovern, GerryMcGovern.com |
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10.30 - 11.00 |
Presenting Better Connected 2008 - this year's lessons, next year's
plans Martin Greenwood, Director, Socitm Insight Programme |
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11.00 - 11.30 |
Coffee |
|
11.30 - 12.25 |
Three
parallel workshops: A: BC Live: An interactive debate workshop session Chair: Martin Greenwood, Director, Socitm Insight Programme Christine Banfield, Web & IT Programme Manager, Exeter City Council Brian Gordon, Senior Project Manager, Tangent Labs B: The use of Web 2.0 techniques on council websites Suraj Kika, Founder, Jadu Steve Johnson, Director Customer Services and Performance, Redbridge Carl Haggerty, Web Innovations, New Media and Portal Manager, Devon County Council C: Building accessibility into software procurement Panellist: Tom James, Salisbury District Council Other panellists tbc |
|
12.30 - 13.20 |
Two
parallel workshops D: Take-up: why does it matter and who's responsible? Chair: Vicky Sargent, Marketing Consultant, Socitm and Director, Boilerhouse Communications Panellists: Carl Welham, Head of Customer Service and Communication, Buckinghamshire County Council and Executive Committee Member, LGcommunications Nick Jones, Director of Interactive Services, COI Paul Clarke, Proposition and Strategy, Directgov E: Designing for diversity: how to ensure web content is accessible, inclusive and easy to understand Chair: Dan Jellinek, Editor, E-Government Bulletin Katie Grant, Raincharm Communications |
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13.20 - 14.20 |
Lunch |
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14.20 - 15.00 |
Plenary
Debate: 'Lies, Damned Lies and Website Statistics:' the truth about
hits, pages views and visitor analytics Sarah Hinksman, Corporate Website Manager, Birmingham City Council Nick Mailer, Director, Positive Internet |
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15.00 - 15.30 |
Coffee break |
|
15.30 - 16.15 |
The
wow factor: the future of websites Lamorna Spry, Better Connected Reviewer John Fox, Better Connected Reviewer Dan Jellinek, Headstar and Better Connected Reviewer |
|
16.15 |
Conference
ends |