|
|
| 08.30
- 09.45 | |
| 09.45
- 10.30 | Keynote:
How to become an internet-native council
Tom Steinberg, Founder and Director,
mySociety
Twenty years after the invention of the web, many councils
and other public bodies are still only just starting to become ‘internet native’.
In his talk Tom will talk about the management, attitude and structural changes
that this transition entails, and will offer tips for overcoming the barriers. |
|
10.30 - 11.15 | Plenary
Panel: Making your money go further
Steve Brailey, Business Development
Manager, ICT Connect – shared ICT service between Allerdale Borough Council and
Carlisle City Council
William Perrin, Founder, Talk About Local
Guy Giles,
Operations Manager, Looking Local All
public sector budgets are under immense pressure. How can you use websites to
make your money go further? Our panel will look at the options, including sharing
services; wider and more radical use of free and open source solutions; and digital
TV services. |
|
11.15
- 11.45 | Coffee
|
|
11.45 - 12.45 |
Parallel discussion groups
and workshops: Workshop
A: Improving customer journeys from GOVUK to local authority websites
Chair: Louise Russell, Local Directgov
Programme Manager, Department for Communities and Local Government Workshop
B: How Cheshire East developed a four star site as a brand new unitary
Nickki Hughes, Online Services
Manager, Cheshire East Council Steve
Bennett, Webmaster, Cheshire East Council
Workshop C: Channel Shift return
on investment - live case studies, practical tools and proven methodology
Dave Witts, Transformation Practitioner, GOSS Interactive
Discussion
Group: Top task: usability issues with online planning applications
Chair:
Helen Williams, Better connected reviewer
Discussion Group: How
to design accessible mobile apps
Chair: Peter Abrahams, One Voice
for Accessible ICT Coalition
Discussion
Group: Online interfaces between health and social care
Chair: Vicky
Sargent, Socitm Insight
Discussion Group: We know how to put council services online - is civic engagement
next?
Chair: Steve Needham, Business Development Manager, Firmstep
Discussion Group: Web Content
Strategy
Chair: Christina Fowler, Senior UX Designer, Jadu Discussion
Group: eForms - cutting costs and delivering more online
Chair: David
Miller, TERMINALFOUR
Discussion
Group: new.shropshire.gov.uk: working in the open
Chairs: Lorna
Hullah, Web Manager, Shropshire Council Louise
Tierney, IT Web Officer, Shropshire Council
Discussion
Group: Channel shift and the critical role of email
Dave Worsell, Director,
Government Solutions, GovDelivery
Discussion Group: Smart Phone Access, HTML5 vs. App Development
Chair:
Andrew Nicholson, Marketing Manager, Asidua (GB) Ltd
Discussion Group:
Mobile Technology / Testing with Assistive Technologies
Chair: Graham
Rees-Evans & Michael Taylor, Shaw Trust
Discussion
Group: Connected Public Services: now and what's next
Chair: Rob Verity, Business Productivity Specialist,Microsoft |
| 12.45
- 14.15 | |
| 14.15
- 15.15 | Parallel
discussion groups and workshops: Workshop
D: How to put Mobile in the Middle of your Web Strategy
Chair: Suraj
Kika, CEO, Jadu Workshop
E: Building a low cost mobile web presence
Chairs: David Miller, TERMINALFOUR
and James Hall, Gedling Borough Council.
Workshop
F: Channel
Shift - Why CRM plus some portals and apps are not enough
Andrew Nicholson,
Marketing Manager, Asidua (GB) Ltd & Rob Verity, Business Productivity Specialist,
Microsoft Ltd Discussion
Group: Managing your cookies: what approach to take?
Chair: Vicky
Sargent, Socitm Insight with Lawrence Shaw, Cookie Reports Ltd Discussion
Group: NHS hospital websites: need for customer focus
Chair: Martin Greenwood,
Socitm Insight Discussion
Group: PDF accessibility is easy - no more excuses!
Chair: Ted Page,
PWS Ltd Discussion
group: Web Essentials: The quick online accessibility course for digital content
creators
Chair: Robin Christopherson, Head of Digital Inclusion, AbilityNet
Discussion Group: Better Connected
2013 - should top tasks go mobile?
Andy Orchard, Business Development
Manager, GOSS Interactive, with live case studies from South Tyneside Council
and Met Office
Discussion
Group: Can we get more value from our customer data?
Chair: Rob Negus,
Business Development Manager, Firmstep
Discussion
Group: Responsive Design
Chair: Christina Fowler, Senior UX Designer,
Jadu
Discussion Group:
Social Media - The Final Frontier?
Chair: Brian Colhoun, Pre-Sales,
TERMINALFOUR
Discussion
Group: Are information silos preventing effective channel shift?
Chair: Mark Nicholson, Account Director GovDelivery
Discussion Group:
Accessible Procurement
Chair: Andrea Kennedy, Shaw Trust
Discussion Group: Mobile Technologies versus Accessibility
Chairs:
Gavin Evans & Cam Nicholls, Digital Accessibility Centre |
|
15.15 - 15.45 | |
| |
|
|
15.45 -
16.30 | CLOSING
PLENARY: The future of council web services
Pete
Carr, Network Manager - Employability, UK online centres
Louise Kidney,
Digital Engagement Lead, Government Digital Service
Jamie Kirk, Online Knowledge
Officer, Local Government Association Despite
a tough economic background, web innovation is continuing, and services must be
made ever more usable, engaging and accessible to maximise their power and potential.
So what does the future hold? Our panellists will offer their visions, and take
your questions. |
